Terms and Conditions
All payments must be paid in full to secure your bookings.
All bookings for 1-2-1 training and puppy classes are secured upon payment.
Cancellations - 72 hours’ notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given.
Any refund made will be reduced by an administration fee of £25.00.
If you start the course and then cancel or fail to turn up no refund will be made except in special circumstances.
If you start a 1-2-1 private training plan and decide to cancel or fail to continue the training, no refund will be offered.
If you have completed a 1-2-1 training package and decided to not adhere to any advice given you will not be offered a refund. It will have been explained to you over the phone consultation what to expect and what type of training will be involved (gentle, kind methods) time and patience are vital in behavioural training, we do not offer short term training techniques due to unreliability.
Sometimes due to the landowners/ Hall hires, lack of numbers, or extreme weather classes may have to be postponed or delayed, they will always be rescheduled to the following week.
In a 1-2-1 training session if an unexpected event or illness stops you from attending the appointment these can be rescheduled without charge.
Once a 1-2-1 booking has been made, you have a 4 month time slot to fit in your scheduled appointments, if you cannot fit all of them in within this window you will lose any left over after the 4 month period unless discussed prior to booking.
We do not tolerate any form of heavy/harsh handling or training techniques as we are strictly positive reinforcement methods only. We cannot accept choke chains, prong collars, e-collars, slip leads or any form of harsh training tools.
All you are required to bring is a standard lead, tasty treats and a clicker if you use one.
We take every precaution to reduce risk of disease, however, we cannot be held accountable should a dog become poorly. This has not happened before, however, there is a very small risk with un-vaccinated puppies.
We would ask that you ensure you only bring healthy dogs/puppies to class. If you suspect your dog may be ill (diarrhoea/vomiting/off food) please do not bring him/her to class.
FurryTails carry comprehensive insurance with Pet Business Insurance however, any accident or injury during training sessions may not be covered if you have failed to use appropriate equipment or fail to follow all given advice.
Our methods are all force free however the results are never instant and take commitment from the client to work with their dog in the long-term.
Although we cannot fully guarantee a 100% success rate with our training methods however we have a high success rate with previous clients who follow and practice our methods in the long term.
All dogs that are known to bite other dogs or cause injury need to wear a muzzle, we take no responsibility for dogs who are not muzzled or kept under control, during our session or when working outside of our session. Failure to wear a muzzle when asked may result in termination of your support.
Dogs must be always kept under control when we enter your premises.
Failure to do so and any injury caused by your dog being out of control will be your full responsibility.
In some cases FurryTails uses stooge dogs to aid training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and if asked will need your dog to wear a muzzle during these sessions.