POSITIVE REWARD BASED DOG TRAINING IN NORTH YORKSHIRE
POSITIVE REWARD BASED DOG TRAINING IN NORTH YORKSHIRE POSITIVE REWARD BASED DOG TRAINING IN NORTH YORKSHIRE
Terms AND CONDITIONS
Bookings are only secure once full payment is received.
During lockdown, I always adhere to the Government guidelines and my insurance company to ensure everyone is kept safe and protected.Also for safety and comfort during lockdown or adverse weather conditions, FurryTails will transfer all classes, training/behavioural and 1-2-1 sessions, online. This ensures you and your dog won't miss out on any of your training.
Cancellations - 72 hours notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given.
In the event of any lockdown, no refunds will be given, however, all training sessions will transfer online, via Zoom, WhatsApp or Facetime.
If you start the course and then cancel or fail to turn up, no refund will be made except in exceptional circumstances.
If you start a 1-2-1 private training plan and decide to cancel or fail to continue the training, no refund will be offered.
If you have completed a 1-2-1 training package and decided to not adhere to any advice given you will not be offered a refund. It will have been explained to you over the phone consultation what to expect and what type of training will be involved (gentle, kind methods) - time and patience are vital in behavioural training, we do not offer short term training techniques due to unreliability.
Sometimes due to the landowners/ Hall hires, lack of numbers, or extreme weather, classes may have to be postponed or delayed, butthey will always be rescheduled to the following week.
In a 1-2-1 training session if an unexpected event or illness stops you from attending the appointment these can be rescheduled without charge. Once a 1-2-1 booking has been made, you have a 4 month time slot to fit in your scheduled appointments, if you cannot fit all of them in within this window, you will lose any unused sessions after the 4 month period, unless discussed prior to booking.
We do not tolerate any form of heavy/harsh handling or training techniques as we are strictly positive reinforcement methods only. We cannot accept choke chains, prong collars, e-collars, slip leads or any form of harsh training tools. All you are required to bring is a standard lead, tasty treats and a clicker if you use one.
We take every precaution to reduce risk of disease, however, we cannot be held accountable should a dog become poorly. This has not happened before, however, there is a very small risk with un-vaccinated puppies. Please ensure you only bring healthy dogs/puppies to class. If you suspect your dog may be ill (diarrhoea/vomiting/off food) please do not bring him/her to class.
FurryTails carries comprehensive insurance with Pet Business Insurance, however, any accident or injury during training sessions may not be covered if you have failed to use appropriate equipment or fail to follow all given advice.
Our methods are all force free, however the results are never instant and take commitment from the client to work with their dog in the long-term.
Although we cannot fully guarantee a 100% success rate with our training methods, we have a high success rate with previous clients who follow and practice our methods in the long term.
All dogs that are known to bite other dogs or cause injury need to wear a muzzle, we take no responsibility for dogs who are not muzzled or kept under control, during our session or when working outside of our session. Failure to wear a muzzle when asked may result in termination of your support.
Dogs must be always kept under control when we enter your premises. Failure to do so and any injury caused by your dog being out of control will be your full responsibility.
In some cases FurryTails uses stooge dogs to aid training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and if asked will need your dog to wear a muzzle during these sessions.
With any behavioural work, it’s important to understand that there will be lots of work involved from your end, careful management and unfortunately there are no guarantees and sometimes it's possible that I may need to refer you onto a behaviourist. I would of course refund for any unused sessions.